We honour all refunds and returns as outlined by the Australian Consumer Law.
We provide a 1 year warranty on wheels built with rims, spokes and hubs we have agreed prior to the build to be suitable for your usage specifications.
If you break a spoke or your wheel comes out of true under normal riding we will replace the spoke or true the wheel on the spot.
Failure due to exceptional circumstance is not covered by this warranty. For example, if your chain derails and gouges your drive side spokes, the repair is not covered by this warranty.
Failure of wheel components not supplied by us is not covered by this warranty.
Wheel building and all other warranties are voided by abusive use including involvement in bicycle polo.
Our wheels are built to specific spoke tensions. Each spoke is tension checked. Should you have your wheel trued by any other bicycle shop or mechanic, this warranty is void.
Should you wish, we will build wheels for you with spokes and rims not to our recommendations. In this case, you will be clearly informed before the build that the work cannot be guaranteed. Customers seeking light weight racing wheels or economy builds may wish for this however we will only recommend wheels that we believe are suitable for your usage.